Delivery & Returns

UK delivery.

	Option	Price	Estimated Delivery Time
	Standard	£3.95	2 working days from dispatch
	Express	£4.95	1 working days from dispatch

Delivery Provider

All orders are delivered by Royal Mail, offering a reliable and trusted service across the UK. Once your parcel has been dispatched, Royal Mail will send you SMS and email updates, so you can track your delivery every step of the way.

Order Dispatch & Delivery

We aim to dispatch all orders within 24 hours (excluding weekends). Because our remedies are handmade with care, there may occasionally be a short delay while we prepare them. Delivery times depend on the shipping option you choose, as outlined above. Please note that deliveries to very rural areas, such as the Scottish Highlands, may take a little longer.

International Delivery

	Option	Price	Estimated Delivery Time
	Europe All European countries including Russia	From £9.70	3-5 working days from dispatch
	World Zone 1 North America (excluding USA), Central & South America, Africa, the Middle East, the Far East and South East Asia.	From £12.50	6-7 working days from dispatch
	World Zone 2 Australia, New Zealand, Pacific Islands and Singapore	From £12.35	6-7 working days from dispatch
	World Zone 3 USA	From £12.00	6-7 working days from dispatch

Shipping Details

International delivery prices are based on weight and will be calculated at checkout. All international orders are sent using a tracked service to ensure your parcel arrives safely. Please note, we are currently unable to ship to Greece, Oman and India due to customs clearance issues.

Customs fees and taxes are not included in the delivery charge. Any applicable customs fees are the responsibility of the customer, so please check the requirements for your country before placing an order.

Returns

All of our remedies are personalised and handmade to order, so we’re unable to accept returns unless an item is faulty or damaged in transit. If your parcel arrives damaged, please contact us and we’ll arrange a replacement as soon as possible.

If you change your mind and your bottle hasn’t yet been made or dispatched, we’re happy to offer a refund — please get in touch as soon as possible. Once your order has been created, we’re unable to process a refund.

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Complaints

We hope that all our clients are 100% satisfied. If you should have any complaints about our services, please contact us. We aim to respond to all messages within 48 hours.

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