Privacy Notice

Mindful Remedies Ltd is the data controller and is responsible for the privacy of your data. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with the Privacy Notice.

Please read our Privacy Notice carefully as it describes our collection, use, disclosure, retention and protection of your personal information. This notice applies to any website which references this Privacy Notice. Where you provide us with your personal information in any of the ways described below, you agree that we may collect, store and use it (a) in order to perform our contractual obligations to you, (b) where we are required to do so by law (eg a legal obligation or for the detection or prevention of crime (c) based on our legitimate interest for processing  or (d) based on your written consent, which you may withdraw at any time, as described in this Privacy Notice.

Information we collect

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.mindfulremedies.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, filling in contact forms, surveys or quizzes, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders. This includes contact details, transaction details and payment details.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes, marketing or otherwise and the resources that you access.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

When sharing information during a personal consultation, the client may share more personal information which is at the discretion of the client. All conversations are confidential and notes manually recorded and kept in a locked cabinet, only with consent during the initial call.

How we collect information

To the extent permissible under applicable law, we collect information about you when you:

• register to use our websites; this may include your name (including business name), address, email address and telephone number.
• place an order using our websites; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;
• complete online forms, take part in surveys or quizzes, post on any blogs, enter any competitions or prize draws;
• interact with us using social media;
• engage in a personal consultation via Zoom or FaceTime
• provide your contact details to us when registering to use or accessing any websites we make available or when you update those details; and
• contact us offline, for example by telephone, email or post.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites (for example, we may collect location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data) and we will ask for your permission before we do so. We may do this using cookies or similar technologies (as described in Cookie section below).

If you intend giving us personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protections laws. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.

How we will use your information

Depending on the reason for holding your data we will use the information we hold for the following purposes:

• To carry out our obligations arising from any contracts entered between you and us and to provide you with the information that you request from us;
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• To comply with any legal or regulatory obligation. To monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual.
• To notify you about changes to our service;
• Where relevant, to provide customer support and compliant handling processes;
• From time to time, we may use your information to contact you with marketing details about our products which we feel may be of interest to you. 
• When you complete our remedy quiz we will contact you with your personalised recommendations. You will not be subscribed to marketing unless you tick to opt in.

Who it will be shared with

Where necessary or where we have the right to do so, we will share your data with the following:

• If we exchange email with you our email system is provided by Klaviyo. You can view the Klaviyo Data Privacy Policy on their website.
• If you purchase online your details are processed by Shopify. You can view their privacy policy on their website.
• We will provide aggregate information to our advertisers (e.g. we will inform them that 100 users visited our webpage during a specific date range)

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Other sites and social media

If you follow a link from our website to another site or service, this notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices within those sites or services.

How long we will store your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. OR

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by writing to our Data Protection Manager at info@mindfulremedies.co.uk

Your information and your rights

You can ask to see a copy of the information that we hold about you and for corrections to be made to any incorrect information. We want to be as helpful as possible and, in most cases will provide the information within one month of your request. We do not have to provide information in all cases including where it would involve disclosing information about another person or where a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.

You have the right to request the following information:

• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing your information; the right to object to the processing of your information e.g. for direct marketing purposes;
• the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
• where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
• the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).
• If you request a copy of your information you may be required to pay a statutory fee.
• If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with our Data Retention Policy.

Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

If you wish to exercise any of the rights set out above please write to our Data Protection Manager at info@mindfulremedies.co.uk

Changes to our Privacy Notice

We keep our privacy notice under regular review.  This privacy notice was last updated on 27^th June 2024.

Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our websites and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites to “remember” who you are and to remember your preferences within our websites and which will stay on your computer or device after you close your browser).

We use the following different types of cookies:

Strictly necessary cookies These are cookies which are needed for our websites to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics technologies These cookies collect information about how visitors and users use our websites, for instance which functionality visitors use most often, and if they get error messages from areas of the websites. These cookies don't collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our websites work.

Functionality cookies These cookies allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Web beacons and parameter tracking We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

IP Address and traffic data We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information. We also collect some site statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies

You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.youronlinechoices.co.ukallaboutcookies.org website.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Age restriction

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Personal Consultations

During a personal consultation, the practitioner will take handwritten notes to assist in the consultation process. These notes will be kept completely confidential between yourself and the practitioner. The notes are kept in a locked filing cabinet with no identifying data recorded.

Prior to a consultation the practitioner will ask for the name of a GP or next of kin, in case the practitioner is concerned for the welfare of yourself or another person. The practitioner reserves the right to share information disclosed during the session with the relevant person/s if they are concerned for your safety or the safety of others or if you have disclosed that you will partake in illegal activity. 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mindfulremedies.co.uk